The Answers You Need

FAQ

WHERE IS MY ORDER?

Once you Have placed an order, you will receive an email confirming the order number, and tracking information with the courier who will be sending this out once available.

WHAT IS YOUR RETURN POLICY?

If you are unhappy with your purchase or would like to return your items to receive credit in the form of a TIAIBA STORE CREDIT E-Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

  • TIAIBA does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

  • Depending on the shipping method and carrier selected, your return package may take several days to reach us.

  • Please allow 5-7 business days to process your return once it is received by our Distribution Center.

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • Items must be free of stains, makeup, deodorant, or wear.

  • Bodysuits, swimwear, and undergarments are non-returnable.

  • Beauty products, cosmetics, and accessories are non-returnable.

  • TIAIBA reserves the right to apply a 50% restocking fee for Final Sale or sale items.

  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email info@TIAIBACOLLECTION.com for assistance.)

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, TIAIBA will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a TIAIBA STORE CREDIT E-Card for use on a future purchase. STORE CREDIT E-Cards never expire, and are redeemable right away!

HOW DO I CANCEL AN ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Return Policy.

HOW DO I TRACK MY ORDER?

Depending on the shipping method selected you may visit USPS.com, UPS.com, or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website.

HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?

When we receive your return, we will process the return within 5-7 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this gift card/store credit code.

DO YOU PROVIDE RETURN LABELS?

No, we do not offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost efficient shipping method.

STILL NEED HELP? PLEASE CONTACT US!

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